GB Railfreight Ltd

  • Operations Service Delivery Assistant

    Job Locations UK-Suffolk-Felixstowe
    Posted Date 1 week ago(10/7/2018 6:40 AM)
    # of Openings
  • Overview

    To undertake shift based commercial and operational service delivery activities in a professional and timely manner to ensure smooth running of Intermodal train services at our office located in the Port of Felixstowe.




    Produce TOPS train lists using the TOPS 2000 system for Intermodal train services to / from Felixstowe.


    Check the commercial train lists for compliance to loading standards and integrity of container numbers booked for both import and export services.


    Interrogate the Port of Felixstowe Scorpio container system to finalise train lists for the Operations and Commercial Staff.


    Manage the delivery of export and DGN documentation as directed.


    Ensure MSC and inland terminals are provided with train loading lists as directed.


    Input export train lists into FDRC Scorpio system and advise Commercial team of any anomalies.


    Maintain and distribute daily train log.


    Through TOPs monitor and provide real time train running information and highlight any issues of poor performance.


    Working in FARGO TOPS and utilising the correct wagon loading diagrams produce and manage box to wagon loading lists for distribution to inland terminals and the Port of Felixstowe



    Experience of working in an office enironment


    Ability to piroritise and meet deadlines


    Excellent communication skills both verbally and written


    Ability to remain calm under pressure


    High attention to detail



    Desired skills:


    Knowledge of the Freight industry


    GCSE (or equivalent) at Grade C or above in English and Mathematics


    Experience gained within a customer service environment




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