Operations Standards Manager South West

Job Locations UK-Southampton | UK-Cardiff
Posted Date 2 weeks ago(24/7/2020 7:00 AM)
# of Openings
Location : City
Standards and Training


We are seeking an Operations Standards Manager (OSM) to oversee the development and delivery of industry leading assessments and training and to assist GBRf to eliminate risk and ensure we meet customer and industry standards.


The OSM will support the Head of Standards in ensuring GBRf’s Operational Compliance regimes are compliant with internal, group and railway operational H&S legislation, industry and business standards.


You will be responsible for the competencies of Train Managers and Rail Operators located at Westbury, Didcot, Southampton, Cardiff, Bristol and Eastleigh.




  • Role model the suite of OSM standards in all work activity providing expert advice and guidance to operations, contract managers and the wider business (where relevant).
  • Work and Liaise with external regulatory bodies and agencies such as Network Rail, RSSB and ORR to share best practice and ensure GBRf are maintaining up to date information and prepared for any changes in legislation.

  • Legislative and regulatory lead and industry liaison.

  • Deliver training courses and development reviews with the Operations Manager.

  • Train new staff from other organisations on specific operational requirements i.e. Hitachi, Eurostar and Siemens

  • Develop Train Needs Analysis and procedures to meet emerging business needs

  • Support in the on-boarding process for new entrants by providing rules training and assessments to all new hires recruited to Train Driving, Operational Management and Groundstaff positions.
  • Maintain competence of safety critical operational staff in PTS, rules and regulations pertaining to their grade. Ensuing the correct paperwork is in place on their competence file
  • Develop training methods and standards
  • Ensure route and traction knowledge is maintained for staff in the South West region
  • Ensure that support plans for staff are suitable and sufficient
  • Rules - Review and update Rules on a 3 yearly cycle
  • Maintain Train Driver and Groundstaff competence in order to asses and train workforce and carry out operational tasks
  • Download and analyse multiple train data recorder systems
  • Provide and document clear and constructive feedback on staff members performance
  • Complete Level 1 and Level 2 incident investigation reports in line with OSM214

  • Interview with an unbiased and confidential approach to gather the correct facts and information relating to the incident and make fair and consistent recommendations


Essential qualifications & Experience

  • PTS
  • Train Driver
  • 7331 Training/ Instructor Qualification (Andy to check with Pete B).
  • Freight Industry Experience
  • Clean safety record
  • Accident and incident investigation experience
  • Clear, thorough and accurate report writing
  • Technical trainer and coaching experience
  • Coaching skills
  • Driving license



  • ILM or equivalent Management training
  • Train Operations Liaison Officer (TOLO)
  • Ground staff experience
  • Fire and first aid
  • IOSH safety
  • Formal assessor and verifier qualification such as A1/L12, V1 or D132/33
  • 301/302 Coaching and internal Verification (IV) or equivalent.


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