Train Service Controller

Job Locations UK-Peterborough
Posted Date 5 days ago(16/9/2020 8:06 AM)
# of Openings


An exciting oppotinutiy has arisen within our Control team, and we are currently seeking a Train Service Controller in our Peterborough offices. This role provides real time information for GB Railfreight services (and other operators where contracted) in order to achieve customer requirements for punctuality, reliability and service quality.


You will be responsible for the real time management of the GB Railfreight/Network Rail Track Access and haulage contracts, and associated contracts, such as traction and train crew hire. You will be proactive in monitoring all of GB Railfreight train services, in liaison with Network Rail and customer representatives, including investigation into time losses and arranging corrective actions to be taken. You will be in charge of the coordination of modified or emergency train plans in liaison with Network Rail and the Duty Control Manager.


The Control deparment is a 24/7, 365 days of the year operation. You can expect to be rostered for 12 hour shifts which include days, nights, weekend and bank holiday working. 



  • Communication of plan revisions and other information throughout GB Railfreight, its customers and contractors.
  • Supporting the Duty Control Manager & TOPS/Fleet controller with attribution of Level One TRUST Delay Data detailing initial causes of the incident and further monitoring of TRUST delay incidents to ensure reactionary delays are dealt with correctly.
  • Liaise with the Duty Control Manager, Engineering Team or Contractor and Network Rail in the event of a train failure or defect to establish the most effective course of action to be taken to minimise disruption, in conjunction with GBRf OSM 120 “Defective On-Train Equipment”.  Advise GB Railfreight customers as appropriate, and keep the customer informed of developments.
  • Coordinate and liaise with the Duty Control Manager, Engineering and Operational on-call managers.
  • Manage and control the booking-on arrangements and real-time resourcing of all Train Managers and groundstaff, including recording all reasons for plan deviation or extra hour allocation.
  • Monitor traction resources that are in service ensuring that any deviation is fully assessed to ensure most economic use of available traction, with minimal effects on maintenance plans.
  • Work in conjunction with all areas of the business to deliver GBRf business safely, and in the most cost effective way.
  • Work with Contract Managers to deliver services where they run late. 
  • Maintain regular updates for possession work and mitigate any delays.



We are looking for individuals with the below qualifications and qualities:

  • Strong IT skills
  • GCSE in Maths and English, or equivalent
  • Confident and proactive
  • High attention to detail
  • Interpersonal skills with ability to communicate effectively at all levels.
  • The ability to remain calm under pressure
  • Strong organisational skills
  • Time management skills


Desirable Skills

  • Railway planning experience
  • Geographical knowledge
  • Experience in a rail industry environment


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