Operations Standards Manager - London and West Coast

Job Locations UK-London
Posted Date 2 weeks ago(21/2/2021 5:08 PM)
# of Openings
Standards and Training


"Choose a job you love, and you will never have to work a day in your life," Confucius once said.

Hand on heart, do you love your job?


If the answer is "no", don't lose hope, we may have a job that's just right for you. As a Operations Standards Manager you will oversee the development and delivery of assessments and training to GBRf Groundstaff and Train Managers in London and Crewe, and somewhere in between. The purpose is to eliminate risk and ensure we meet customer and industry standards.



  • Role model the suite of OSM standards in all work activity providing expert advice and guidance to operations, contract managers and the wider business (where relevant).
  • Work and Liaise with external regulatory bodies and agencies such as Network Rail, RSSB and ORR to share best practice and ensure GBRf are maintaining up to date information and prepared for any changes in legislation.

    Legislative and regulatory lead and industry liaison.
  • Deliver training courses and development reviews with the Operations Manager.

  • Train new staff from other organisations on specific operational requirements i.e. Hitachi, Eurostar and Siemans

  • Introduce innovative training

  • Develop Train Needs Analysis and procedures to meet emerging business needs

  • Partake in the on-boarding process for new entrants by providing rules training and assessments to all new hires recruited to Train Driving, Operational Management and Groundstaff positions.
  • Maintain Competence of safety critical operational staff in PTS, rules and regulations pertaining to their grade. Correct paperwork is in place on their competence file.
  • Develop training methods and standards
  • Ensure route and traction knowledge is maintained for the staff in the regions they are responsible for.
  • Ensure that support plans for staff are suitable and sufficient.
  • Rules - Review and update Rules on a 3 yearly cycle
  • Maintain Train Driver or Groundstaff competence in order to asses and train workforce and carry out operational tasks.
  • Download and analyse multiple train data recorder systems.
  • Provide and document clear and constructive feedback on staff members performance.
  • Complete Level 1 and Level 2 incident investigation reports.

  • Interview with an unbiased and confidential approach to gather the correct facts and information relating to the incident and make fair and consistent recommendations.


Essential qualifications & Experience

  • PTS
  • Train Driver competence
  • 7331 Training/ Instructor Qualification
  • Freight Industry Experience
  • Clean safety record
  • Accident and incident investigation experience
  • Clear , thorough and Accurate Report Writing
  • Technical trainer and coaching experience
  • Coaching skills


  • ILM or equivalent Management training
  • Groundstaff experience
  • Train Operations Liaison Officer (TOLO)
  • Fire and first aid
  • IOSH safety
  • Formal assessor and verifier qualification such as A1/L12, V1 or D132/33
  • 301/302 Coaching and internal Verification (IV) or equivalent.

Why join GB Railfreight? 


Benefits & Remuneration

You will receive a competetitive salary and a range of benefits, including a profit shared bonus.


Healthcare package – Healthcare cover for a range of operations for you and a partner living at the same address as well as cover for a number of health care facilities for you and your dependents including consultations, scans, counselling, optical, dental, and therapy treatments.


Cycle to work scheme – Salary sacrifice scheme for bicycle purchase twice a year.


Denplan scheme – Salary sacrifice scheme for you and your partner.


Online Benefits Portal – Offering hundreds or discounts a nationwide retailers


Training Platform – Providing you with an online learning facility and the opportunity to develop your career at your convenience.


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