IT Administrator

The IT Administrator at GB Railfreight provides essential support to employees by addressing hardware, software, and equipment-related needs. This role involves managing IT resources, maintaining inventory, and ensuring efficient operations through coordination with external vendors and internal teams.

This is an excellent opportunity to further your career in IT!

This role will be based in our London office and the salary is £25,000 to £30,000

Closing date: 14^th July 2025

Helpdesk Support

• Telephonic assistance for logging tickets into the helpdesk system.
• Assisting employees with hardware and software issues; escalating tickets where necessary.
• Responding to helpdesk tickets or user requests for IT equipment.
• Hardware and Software Management
• Ordering and maintaining hardware, such as iPhones, iPads, bodycams, computers, printers, and peripherals for new starters.
• Mobile management tasks, including working with mobile providers to apply bars, order new equipment, disconnect SIMs, and set up new connections.
• Updating the Asset Management system with accurate device assignments and documentation.

Employee IT Support

• Setting up accounts, emails, and hardware for new starters.
• Revoking access and recovering equipment from leavers.
• Issuing equipment and tracking IT resources assigned to employees.
• Organising the collection of equipment from leavers.
• Inventory and Vendor Coordination
• Maintaining suitable stock levels of consumables and equipment.
• Managing IT equipment inventory, including laptops, phones, and SIM cards.
• Coordinating repairs or replacements with external vendors.

Project Support

• Providing support to IT project teams as needed.

Skills and Experience

• Minimum of 12 months in an IT support or related role, demonstrating practical experience in resolving technical issues and providing IT solutions.
• Good communication skills with the ability to liaise with vendors, colleagues and users
• Demonstrated administration, organisational and problem-solving skills

Our Values

• Professionalism – Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture
• Support – We look after our people and they in turn are encouraged to look after each other
• Communication – The transparency of our business is valued by our colleagues and customers
• Trust and Empowerment – We believe that openness and honesty make for the best relationship because it leads to trust and confidence
• Enjoyment – Taking pleasure in coming to work at GBRf is actively encouraged right from the top.

At GB Railfreight we recognise that having a more diverse range of people leads to greater innovation. We want to create a diverse workforce and encourage applications from people of all backgrounds with the aim to have a workforce representative of wider society. We champion diversity, inclusion and wellbeing and aim to create a workplace in line with our values.